Professional profile
Miles Harrow
Principal | Governance and Operating Model
Miles gives responsibility, escalation, and decision rights to the parts of stew operations that have acquired several owners and no mandate.
[email protected]
His practice
When the ladle belongs to everyone, it belongs to no one.
Miles works with organizations where the operating model has become very collaborative and therefore unable to decide what to do with the broth. He establishes the roles, measures, routines, and thresholds that let teams intervene before a small condition becomes a material discussion.
His engagements expose the hidden handoffs between procurement, production, finance, quality, and leadership. Then he creates a practical model for decision-making that is detailed enough to be useful and concise enough for people to follow when the vessel is hot.
Miles is valued for his ability to turn ambiguous responsibility into accountable work. Clients leave with fewer committees, clearer mandates, and a defined answer to the surprisingly persistent question of who may alter the broth.
How Miles helps
Governance that holds when it is needed.
- Broth ownership, quality mandates, and escalation paths
- Operating-model design across complex stew ecosystems
- Decision forums that distinguish oversight from prolonged discussion
- Management routines and controls for material stew conditions
Contact Miles